Here are our responses to frequently asked questions of
The Sales Support Center
FAQ:
Frequently Asked Question:
Do you charge for your services?
Our Answer:
Believe it our not, we are actually asked this question in email several times every week! The answer is YES.
Frequently Asked Question:
Will you prepare Grant Responses?
Our Answer:
Our answer is yes. However, do not contact us unless you are applying for a clearly defined grant for which you qualify, have a legitimate chance of award, and have the grant submission instructions. We do not recommend or research grants.
Frequently Asked Question:
Will you prepare Business Plans?
Our Answer:
Our answer is yes and we will do it well. However, we will not do the financial projections for your business plan or cash flow projections. This is not our area of expertise and is an area in which you should pay particular attention to personally, or utilize a firm that does this as their primary focus.
Frequently Asked Question:
Can I see samples of your work to be sure your company is right for my project?
Our Answer:
Certainly – However, we do not send out samples of any of our work. Your assigned Campaign Manager will arrange a time to demonstrate samples using an online conference presentation. You will need to have access to a broadband Internet connection for this purpose. During this presentation, your assigned Campaign Manager will also discuss your specific requirements and demonstrate how we will approach your project.
Frequently Asked Question:
How do you bill for your services?
Our Answer:
We charge hourly consulting rates based on topic area complexity. These rates range from $90.00 to $150.00 per hour.
Frequently Asked Question:
Will you provide an estimate of cost for my project?
Our Answer:
Yes – all of our projects begin with an estimate. During this process we will calculate the effort required to generate the result you expect and then apply our hourly rates to issue an expected cost to you. Your Campaign Manager will be pleased to explain our estimating process and the production assumptions we factor.
Frequently Asked Question:
Do you charge for initial consultations and estimates?
Our Answer:
No – Initial consultations and estimates are not chargeable items. Further, you will find that our consultation process is likely to provide you with a lot of valuable information with respect to recommended document and sales argument approaches for your situation.
Frequently Asked Question:
Are terms or financing available?
Our Answer:
Yes – Our established customers enjoy terms of Net-30 for most of our services. Terms are available immediately with purchase order for organizations with more than $25M in annual revenue who are also in good standing with Dun & Bradstreet Credit Reporting.
Frequently Asked Question:
How quickly can you prepare my proposal or document?
Our Answer:
This depends on the following factors:
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The complexity of the document you require
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The size of the document (a function of communications requirement)
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How well prepared you are with respect to information you control, for example, your intended pricing.
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How quickly you are willing to commit to the process of using our services.
For reference, basic proposals for many services and point products can be turned around in 24 hours; proposals for service programs and multiple product offerings usually within 48 hours; and proposals for complex solution oriented products within one week. In this respect, we are capable of authoring complex proposals of several hundred pages within 10 days or less.
Frequently Asked Question:
I have a very difficult proposal project and time is running out on our submission deadline. Further, I have a number of people involved in this project. Is your team available to work at our location with our team?
Our Answer:
Our answer is yes - we deploy traveling teams on short notice. Our traveling teams consist of one or more writers and Campaign Managers. Our teams will arrive with all of the tools and the mission first attitude required to complete your project. When deadlines are extremely short, we will coordinate our efforts to provide 24 by 7 support in order to complete the project in time. (Note: We have never missed a proposal submission deadline for any project we have accepted).
Frequently Asked Question:
How soon is your definition of "on short notice" for on-site availability?
Our Answer:
Depending on availability of transportation (and visa requirements), we can be at your designated location in North America within 24 hours, Europe and South America within 36 hours, and Asia within 48 to 72 hours.
